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FAMILY MANAGEMENT PRINCIPLES
- Maintain a balance between the application of management technology and the art of sound business judgment.
- Hire the best technical management expertise and manage and motivate those persons.
- Maintain clear standards, expectations, and performance measurements with immediate feedback for positive and negative results.
- At the first indication of less than expected achievement, apply immediate, maximum effort, in order to continue meeting expectations and stay on track toward agreed upon commitments.
- Cultivate a strong sense of urgency and intense results orientation in the employee group.
- Require all to think and make decisions based on an agreed upon value system embodying the principles on this page.
- Apply consistent attention to and reward high efficiency.
- Require and reward excellence from all.
- Maintain an aggressive offensive posture.
- Show respect and fairness to everyone in the employee group.
- Cultivate a "Make It Happen" attitude among the employee group.
- Cultivate a "Don't Take No For An Answer" attitude among the employee group.
- Cultivate a "Whatever it Takes" attitude among the employee group.
- Always provide the best service in the industry to our clients.
- Give the clients more than they expect.
- Strong emphasis on consistent customer service, quality and efficiency over the long term.
- Give customers what they want when they want it.
- Give customers a lot for their money and make it very obvious in every way.
- Adhere to a lifestyle of constant and never ending improvement.
- Make product consistently better for less.
- Employee teams use creativity and conscious thought to improve the part of the process they participate in, without capital cost, while lowering cost simultaneously.
- Each employee taught to ask problem solving questions of himself and others.
- Invest 20% of your time to define a challenge and 80% on the solution.
- Train attitudes them to be solution oriented.
- Consistently improve profits while reducing costs and increasing quality and usefulness.
- Consistently devise methods to sell more product.
- Devise additional products to make with our same equipment and employees which will increase volume and profits.
- Devise methods to keep our facility cleaner with less cost and effort.
- Devise methods to maintain buildings and equipment in good condition for less.
- Devise methods to make buildings, equipment, and processes more efficient.
- Focus on what we do want.
- Be solution oriented
- Find reasons to maintain a high interest in your work.
- Use what we sell and experience what we produce as our customers experience it, then improve it.
- Seek and use the simplest solutions always.
- Organize employees to play a substantial role in product development and process development/improvement.
- Cultivate a "Let's find a way" attitude.
- Look for opportunity - especially where problems exist - it's a fact of life.
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